Privacy Policy

Terminology

• “We,” “Us,” and “Our” refer to Hifz Online.
• “You” and “Your” refer to users of our platform.

Personal Information Collection

To serve you better and facilitate your learning experience, we may collect the following types of personal information:

• Name and contact details, including email address, phone number, country of residence, and nationality.
• Demographic data such as postal code and time zone.
• Additional details required for utilizing our services.

This information may be gathered through:

• Registration forms
• Live chat support
• Emails or other communications

Use of Information

Your personal information helps us:

• Understand your needs and deliver tailored services.
• Create your user account and facilitate your enrollment in courses.
• Enhance our programs and offerings based on user feedback.
• Communicate updates about new courses, programs, events, special offers, or services via email. If you prefer not to receive promotional emails, you may opt out at any time by notifying us.
• Contact you via email or phone regarding course-related matters.

We securely store your information in our database unless you request its removal.

Data Security

Hifz Online is dedicated to securing your data against unauthorized access or misuse. Our robust safety protocols ensure that your information is handled with care and confidentiality.

Internal access to user information is restricted to necessary administrative purposes. Teachers are provided only with basic information such as your name, age, and course details. Contact details (email, phone number, etc.) are never shared with teachers. Similarly, users must not share personal contact information with teachers. If a teacher requests such details, please report it immediately to our Admin Team at admin@hifzonline.com. Hifz Online will not be responsible for any consequences arising from unauthorized sharing of personal information with teachers.

In the rare event of a security breach, we will notify affected users promptly.

Managing Your Information

You can review or update the personal information associated with your account by contacting our Admin Team. If you wish to delete your profile, please send a request from the registered email address to coordinator@hifzonline.com or admin@hifzonline.com. Upon confirmation, we will remove your identifiable data from our database, except for information required to comply with legal obligations or prevent fraud. Communication records, such as emails, may be retained for administrative purposes.

Policy Updates

This Privacy Policy may be revised periodically to reflect changes in our services or legal requirements. Updates will be posted on this page. We encourage you to review this policy regularly to stay informed.

Minors

Minors under the age of 12 may only use our services under the supervision of a parent or legal guardian. Personal information provided for minors must be submitted and verified by their guardians. Hifz Online will not be responsible for data submitted directly by minors without appropriate consent.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies help recognize returning users and enable personalized interactions. You may accept or decline cookies at your discretion.

Communication Methods

• Email: Official communications regarding courses and payments will be sent from designated email addresses such as coordinator@hifzonline.com , admin@hifzonline.com and accounts@hifzonline.com.

• Phone: We may contact you via phone for customer service or to address issues. If you prefer not to receive calls, please inform our Admin Team.

• WhatsApp/SMS: Notifications about admissions, classes, fees, or promotions may be sent via WhatsApp or SMS to the number you provide. By sharing your mobile number, you consent to receive these messages.

Controlling Your Data

Your personal information will not be sold, distributed, or disclosed to third parties without your consent, except when required by law.

Legal Obligations

We may disclose personal information if required by law or in good faith to comply with legal processes, protect our rights, or address legal claims.

Thank you for trusting Hifz Online. If you have any concerns or queries regarding this policy, please contact us at coordinator@hifzonline.com or admin@hifzonline.com or by whatsapp at 00966544019408 .